Welcome to Bebird support. Our care team is here to help with questions about your device, order, or setup.
Email: cs@bebird.com
Response time: within 24 hours on business days
Customer service hours: Sunday to Thursday, 5:00 PM to 2:30 PM (PST) next day
2-Year Warranty covering manufacturing defects. 60-Day Free Returns for hassle-free, risk-free shopping. If you experience a defect, contact our care team with your order number.
Download the Bebird app from the App Store (iOS) or Google Play (Android). Search for "Bebird" or scan the QR code on your instruction manual. The default WiFi password is 12345678.
Add your preferred ear cleaning tools to your cart, click checkout, enter the discount code on the page, and click apply. If it shows invalid the code may not be applicable to this product.
All EarSight products purchased from bebird.com come with a 2-year warranty covering manufacturing defects excluding damage caused by misuse. Contact customer service with your order details to claim.
We offer free worldwide shipping. For the US and EU delivery usually takes 3-7 business days. For other countries or remote areas it is expected to take 8-25 business days.
Clean the camera lens gently with a dry swab. Ensure your device is fully charged. Turn off Bluetooth and mobile data before reconnecting to the device WiFi. If the issue persists reinstall the app.